Quality service management in tourism and hospitality / Manmohan Negi.
Material type:
TextPublication details: New Delhi, India : Paradise Press, 2023.Edition: First editionDescription: ix, 299 pages: illustrations; 24 cmContent type: - text
- unmediated
- volume
- 9789392333330
- 338.4791 N3121 2023
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
FEU - Cavite Higher Education HED Library | CIR 338.47 N3121 2023 (Browse shelf(Opens below)) | Available | HED6690 |
Browsing FEU - Cavite Higher Education shelves, Shelving location: HED Library Close shelf browser (Hides shelf browser)
| CIR 338.1 M87 2019 3G Handy guide : design and cost menus / | CIR 338.2 F126 2009 International trends in nature based tourism / | CIR 338.404 Au82 2017 Automation in tourism industry, airlines and hospitality / | CIR 338.47 N3121 2023 Quality service management in tourism and hospitality / | CIR 338.47 T4131 2024 Basic knowledge of travel agency management / | CIR 338.470057 T15d 2016 The Data industry : the business and economics of information and big data / | CIR 338.4791 Marketing for tourism, hospitality & events : a global & digital approach / |
Includes index
in English
Introduction -- Unique Characteristics of Tourism and Hospitality Services -- Service Quality and Dimensions Pertinent to Tourism and Hospitality Services -- The Impact of People,Process and Physical Evidence on Tourism and Hospitality Service Quality -- Service Quality,Customer Satisfaction and Value in Tourism and Hospitality Industry -- Service Quality Measurement in Hospitality Industry -- Tourism and Hospitality:Service Skills Planning -- Service Quality and Effectiveness Management
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