Quality service management in tourism and hospitality / Van Mari Buslon, Rene D. Osorno, Grayfield T. Bajao.
Material type:
TextPublication details: Quezon City, Philippines : Wiseman`s Books Trading, Inc., 2023.Description: v, 124 pages; 25 cmContent type: - text
- unmediated
- volume
- 9786214182800
- 338.4791 B965 2023
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
FEU - Cavite Higher Education HED Library | FIL 338.4791 B965 2023 (Browse shelf(Opens below)) | Available | HED6903 |
Browsing FEU - Cavite Higher Education shelves, Shelving location: HED Library Close shelf browser (Hides shelf browser)
| FIL 338.4791 Ar33e 2022 Entrepreneurship in tourism and hospitality / | FIL 338.4791 B167 2022 Micro perspectives of toursim and hospitality / | FIL 338.4791 B7727 2021 Tourism policy planning and development / | FIL 338.4791 B965 2023 Quality service management in tourism and hospitality / | FIL 338.4791 C54t Travel and tour operations in the Philippines / | FIL 338.4791 C54t Travel and tour operations in the Philippines / | FIL 338.4791 C8892 2019 Sustainable tourism / |
Includes bibliographic references
in English
Introduction to quality service management in tourism and hospitality -- Guestology -- Quality service management strategies for tourism and hospitality -- Service setting for the guest experience -- Staffing for service in tourism and hospitality -- Designing and managing service in the tourism and hospitality industry -- Strategies for managing demand and capacity -- Value co-creation of quality service -- Service failure and recovering in tourism and hospitality -- Service excellence and leadership
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