Competitive advantages of service quality in hospitality, tourism, and leisure services / Maria Rellie B. Kalacas.

By: Material type: TextTextPublication details: Canada : Society Publishing, 2024.Description: xviii, 232 pages; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781774698884
Subject(s): LOC classification:
  • 647.94068 K1241 2024
Contents:
Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services
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Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library FIL 647.94068 K1241 2024 (Browse shelf(Opens below)) Available HED6908

Includes bibliographic references and index

in English

Concepts of tourism hospitality, tourism, adn leisure services -- Unique characteristics of tourism, hospitality, and leisure services -- Relationship between service quality, customer satisfaction, and value in tourism, hospitality and leisure services -- The impact of people, process, and physical evidence on tourism, hospitality and leisure service quality -- Cross-cultural service quality issues in tourism, hospitality, and leisure services -- Approaches to enahnce service quality orientation in tourism, hospitality, and leisure services -- Empowering service personnel to deliver quality service tourism and leisure services -- Technology and its impact on service quality in tourism, hospitality and leisure services -- Managing and marketing internal and external relationships in the tourism, hospitality, and leisure service sectors -- Service quality monitoring and feedback systems in tourism, hospitality and leisure services

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