Service management: operations, strategy, information technology / James A. Fitzsimmons.

By: Material type: TextTextPublication details: New York : McGraw-Hill, 2008.Description: xvii, 537 p.: ill; 29 cmContent type:
  • Text
Media type:
  • Unmediated
Carrier type:
  • Volume
ISBN:
  • 978-0-07-337783-4
Subject(s): LOC classification:
  • 658 F57s
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Includes index

English

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