Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: New York, NY : McGraw-Hill Education,Edition: Tenth editionDescription: xix, 524 pages: illustrations; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781265075538
Subject(s): LOC classification:
  • 658 B64s 2023
Contents:
Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library CIR CIR 658 B72s 2023 (Browse shelf(Opens below)) Available HED6436

Includes index

in English

Pt.1. Understanding services 1 -- The service economy -- Service strategy -- Pt.2. Designing the service enterprise -- New services development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Service facility location -- Pt.3. Managing service operations -- Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Pt.4. Quantitative models for service management -- Forecasting demand for services -- Managing service inventory -- Managing service projects -- Index.

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