Quality service management in tourism and hospitality /
Burgess, Jimmy
Quality service management in tourism and hospitality / Jimmy Burgess. - New York, USA : Alexis Press, LLC, 2023. - vii, 336 pages: illustrations 26 cm
Includes bibliographic references and index
Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
in English
9781645328278
Hotel industry--Management
Tourism--Management
338.4791 B9121 2023
Quality service management in tourism and hospitality / Jimmy Burgess. - New York, USA : Alexis Press, LLC, 2023. - vii, 336 pages: illustrations 26 cm
Includes bibliographic references and index
Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
in English
9781645328278
Hotel industry--Management
Tourism--Management
338.4791 B9121 2023