Quality service management in tourism and hospitality / (Record no. 12951)

MARC details
000 -LEADER
fixed length control field 01276nam a2200337Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260803094249.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 251212s2023 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781645328278
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 338.4791 B9121 2023
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Burgess, Jimmy
245 1# - TITLE STATEMENT
Title Quality service management in tourism and hospitality /
Statement of responsibility, etc. Jimmy Burgess.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York, USA :
Name of publisher, distributor, etc. Alexis Press, LLC,
Date of publication, distribution, etc. 2023.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 336 pages:
Other physical details illustrations
300 ## - PHYSICAL DESCRIPTION
Dimensions 26 cm
336 ## - CONTENT TYPE
Content type term text
337 ## - MEDIA TYPE
Media type term unmediated
338 ## - CARRIER TYPE
Carrier type term volume
500 ## - GENERAL NOTE
General note Includes bibliographic references and index
546 ## - LANGUAGE NOTE
Language note in English
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
591 ## -
-- 0
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hotel industry
General subdivision Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management
944 ## -
-- CIR
943 ## - EQUIVALENCE OR CROSS-REFERENCE--COLLECTIVE TITLE [OBSOLETE] [CAN/MARC only]
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-- 0
Date of treaty signing 0
-- 1
Date of a work 0
Miscellaneous information 0
Medium 1
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-- 0
944 ## -
-- 1
-- 1
-- 0
953 ## -
-- HED6716
953 ## -
-- College Library
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Institution code [OBSOLETE] dsolimen
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-- dsolimen
Edition 2024-11-22 09:07:12
998 ## - LOCAL CONTROL INFORMATION (RLIN)
MyRDA biblio 13075
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     FEU - Cavite Higher Education FEU - Cavite Higher Education HED Library 12/21/2025 CIR 338.4791 B9121 2023 HED6716 06/02/2026 12/21/2025 Books