Quality service management in tourism and hospitality / Jimmy Burgess.

By: Material type: TextTextPublication details: New York, USA : Alexis Press, LLC, 2023.Description: vii, 336 pages: illustrations; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781645328278
Subject(s): LOC classification:
  • 338.4791 B9121 2023
Contents:
Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library CIR 338.4791 B9121 2023 (Browse shelf(Opens below)) Available HED6716

Includes bibliographic references and index

in English

Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality

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