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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

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Material type: Text

TextPublication details: New York : AMACOM, 2009.Description: xiv, 256 p; 24 cmContent type:

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Holdings
Item type	Current library	Call number	Status	Barcode
Books	FEU - Cavite Higher Education HED Library	658.812 G59s (Browse shelf(Opens below))	Available	HED3774

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Previous	658.8100285558 C78p Powerpoint presentations that sell /	658.812 B26r Relationship marketing : a consumer experience approach /	658.812 B28b Beyond the familiar : long-term growth through customer focus and innovation /	658.812 G59s Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /	658.812 H24t 21st century business customer service : career solutions publishing /	658.812 L53c Customer service for dummies /	658.812 P31p Pre- Commerce : How Companies and Customers Are Transforming Business together /	Next

Includes index

English

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