Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

By: Material type: TextTextPublication details: New York : AMACOM, 2009.Description: xiv, 256 p; 24 cmContent type:
  • Text
Media type:
  • Unmediated
Carrier type:
  • Volume
ISBN:
  • 9780814413333
Subject(s): LOC classification:
  • 658.812 G59s
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Holdings
Item type Current library Call number Status Barcode
Books Books FEU - Cavite Higher Education HED Library 658.812 G59s (Browse shelf(Opens below)) Available HED3774

Includes index

English

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