Quality service management in tourism and hospitality / Jimmy Burgess.
Material type:
TextPublication details: New York, USA : Alexis Press, LLC, 2023.Description: vii, 336 pages: illustrations; 26 cmContent type: - text
- unmediated
- volume
- 9781645328278
- 338.4791 B9121 2023
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
FEU - Cavite Higher Education HED Library | CIR 338.4791 B9121 2023 (Browse shelf(Opens below)) | Available | HED6716 |
Browsing FEU - Cavite Higher Education shelves, Shelving location: HED Library Close shelf browser (Hides shelf browser)
| CIR 338.47 T4131 2024 Basic knowledge of travel agency management / | CIR 338.470057 T15d 2016 The Data industry : the business and economics of information and big data / | CIR 338.4791 Marketing for tourism, hospitality & events : a global & digital approach / | CIR 338.4791 B9121 2023 Quality service management in tourism and hospitality / | CIR 338.4791 C124 2024 Introduction to travel and tourism / | CIR 338.4791 C78c 2016 Contemporary tourism : an international approach / | CIR 338.4791 In82 2017 International travel and tourism / |
Includes bibliographic references and index
in English
Introduction -- Service Concepts, Culture and Quality in Tourism and Hospitality -- Customer Service Strategy in Tourism and Hospitality -- Managing Service Staff -- Professional Service Skills in Tourism and Hospitality -- Service Quality Concepts and Dimensions Pertinent to Tourism and Hospitality
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